Tenant Frequenty Asked Questions
Can a maintenance repair be a cost to the tenant?
*Yes, if a tenant(s) neglect or damage causes the maintenance repair or replace items, you will be charged for it. You can also be billed for missed appointments with our contractors.
Can I get a pet after I move in?
Although most of our properties do accepts pets, some don't. You must find out if the property you reside in accepts pets and receive approval for that pet from management. If the pet is approved the tenant must pay a pet fee and fill out a pet agreement prior to placing a pet inside or outside of the unit. Please contact management regarding the restrictions on pet.
Can I get a roommate after I have already moved in?
All roommates must first receive approval prior to moving into the property. They must fill out an application and pay a $50 application fee. If their application meets our criteria we can add them to your lease contract. Management must know who is occupying the property at all times.
Can I get my pet deposit back if I no longer have my pet?
No, you pet deposit is not refundable before the lease ends even if the pet is removed.
Can I install a garage door opener?
Request to install a garage door opener must be submitted in writing and approved by the owner of the property. If an owner approves the installation but is not willing to pay for the garage door opener the tenant may purchase one and our authorized contractor will install it at your expense.
According to your residential lease contract, if tenant installs any fixtures on the property, fixtures will become the property of the Landlord. At the time of move out tenant must submit in writing the request to remove the garage door opener. If the owner approves the removal of the garage door opener tenant must use authorized contractor to remove it at your expense.
Can I install ceiling fans?
Request to install ceiling fan(s) must be submitted in writing and approved by the owner of the property. If an owner approves the installation but is not willing to pay for the ceiling fan(s) the tenant may purchase them and our authorized contractor will have to install it at your expense.
According to your residential lease contract, if tenant installs any fixtures on the property, fixtures will become the property of the Landlord. At the time of move out tenant must submit in writing the request to remove the ceiling fan(s). If the owner approves the removal of the ceiling fan(s) tenant must use authorized contractor to remove them at your expense.
Can I paint the walls inside the property?
Request to paint the walls a different color must be submitted in writing and approved by the owner of the property. We will need to know which wall, room, and color choice at the time of the request. We will require an addition deposit which is refundable if the walls or rooms are restored back to the original color.
Can I stop paying rent until a repair is made?
Only if Landlord fails to repair a condition that materially affects the physical health or safety of an ordinary tenant as required by this lease or the Property Code, tenant may be entitled to exercise remedies under the Tease Property Code. Do not exercise these remedies without consulting an attorney. Failure to strictly follow the procedures in the applicable sections of the Property Code will cause tenants to be in default of the lease agreement and tenants can be evicted for wrongfully with holding rent.
Can management, management representative or maintenance staff enter my home when I am not home?
There could be a number of reasons why management or maintenance staff may need to enter your home. According to your residential lease contract, before accessing the Property, Landlord or anyone authorized by Landlord will attempt to first contact Tenant, but may enter the Property at reasonable times without notice to make repairs or to show the Property to prospective tenants or buyers, inspectors, fire marshal, lenders, appraiser, or insurance agents.
• Survey or review the property's condition and take photograph to document the condition
• Make emergency repairs
• Exercise a contractual or statutory lien
• Leave written notices
• Seize nonexempt property if tenant is in default
Do I have to give written notice to vacate?
Yes, the lease automatically renews on a month-to-month basis unless Landlord of Tenant provides the other party written notice of termination. Oral notice of termination is not sufficient under any circumstances.
Do I need to get renters insurance?
Although we do not require it, we strongly recommend that you purchase renters insurance. This will cover any of your personal property and any personal liability loss in case of an accident.
Does my lease automatically renew on a month to month basis?
Yes, if you do not renew your lease contract before your current lease expires your lease will automatically renew on a month to month basis at the increase rent stated on the renewal notice.
Does the rent go up every year I renew my lease?
Depending on the rental market and/or the owners request will determine if it is necessary to raise the rent
How can I pay rent?
Rent can only paid through your tenant portal by credit card or debit card.
How do I handle maintenance request?
All maintenance requests must be in writing and submitted through your tenant portal under the request tab. Once we receive your request we will dispatch the correct contractor to take care of your issue.
How do I obtain keys to the mail box?
You must take a copy of your lease contract to the nearest U.S. Post Office to obtain keys.
How long can guest stay with me?
According to your residential lease contract, tenant may not permit any guest to stay on the property longer than 14 days without Landlord’s written permission.
How often can a rent increase be given? And what is the max increase?
A rent increase cannot be given until the initial lease term has expired. After the lease has expired, an increase of any amount can be assessed. Depending on the market conditions and what the owner’s request will determine the rent increase.
I have been an excellent tenant and have always paid my rent on time. Can you waive my late fee?
We do not waive late fees. Fair Housing Laws require that we treat all of our tenant equally. Therefore we enforce late fee across the board.
Is my pet fee refundable?
According to your pet agreement, tenant will pay Landlord half of the total pet fee as a one-time, non-refundable payment. The other half is an increase to the security deposit in the lease and is made part of the security deposit for all purposes. This increase in the security deposit is not refundable before the lease ends, even if the pet is removed. Any refund of the security deposit, including this increase, is governed by the terms of the lease.
Is there a military clause?
Yes, according to your residential lease contract if a tenant is or becomes a servicemember or a dependent of a servicemember, tenant may terminate this lease by delivering to landlord a written notice of termination and a copy of an appropriate government document providing evidence of:
• Entrance into military service
• Military orders for a permanent change of station
• Military orders to deploy with a military unit for not less than 90 days.
Termination is effective on the 30th day after the first date on which the rental payment is due after the date on which the notice is delivered. 92.017, property code governs the rights and obligations of the parties under this paragraph.
What if I am locked out of my property?
If this occurs during normal business hours we will release a key only to the tenant listed on the lease contract with appropriate identification. If we take a key to your location then there will be a $50 trip charge. If you are locked out of your property after hours then you must contact a locksmith at your expense. If the locks are changed tenant must present a new key in the office within 24 hours.
What if I have a problem that I can’t seem to get resolved?
You must work with our property management department to get your problem resolved. If you are unable to get your problem resolved please email me your request at firstname.lastname@example.org and I will look into the situation.
What if I need a few extra days to move out of the property?
You will need to contact management to discuss your options. If the property is vacant then we can adjust the availability date for prospects but a prorated rent for the additional days will need to be paid at the time of your request. If an owner or tenant is scheduled to move in we may not be able to extend your lease and you will be expected to vacate on the original move out date.
What if I need to change the locks?
A tenant cannot change the locks without first contacting management. Requests by tenant for rekeying, installing, changing, replacing or repairing security devices must be in writing. Requests for addition security devices, additional rekeying or replacement of security devices desired by the tenant will be paid by the tenant in advance and must be installed only by an authorized contractor.
What if I need to get out of my lease contract?
If you are unable to fulfill your lease contract please contact our office to discuss the situation immediately.
What if I needed to get out of my lease due to an employment transfer?
You are responsible for the rent until your lease contract expires or the property is rented to another occupant.
What if my maintenance request is an emergency?
According to your residential lease contract, in the event of an emergency related to the condition of the property that materially affects the physical health or safety of an ordinary tenant, Tenant may call our emergency hotline at 1-855-559-5525. Ordinarily, a repair to the heating and air conditioning system is not an emergency.
What if the refrigerator in my unit needs to be repaired or replaced?
Most of our landlords do not warrant their refrigerators while others do. Repairing or replacing the unit maybe the responsibility of the tenant. Tenants must notify management prior to repairing or replacing the refrigerator.
What is considered an emergency?
An emergency will consist of the following.
• Main sewer line backed up.
• A broken pipe and water is leaking into the house.
• An unsecured entrance to the home.
When do I get my security deposit back?
Once the property has been surrendered and the tenant has provided forwarding address the landlord has 30 days in which to account. We will mail the deposit to the forwarding address you have provided less any charges incurred within 30 days of the last day you occupied the property.
When is rent due and when do late charges start?
Rent is due on the first of every month and late at 12:00 am on the 4th of each month. Late charges are 10% of the monthly rent on the 4th of every month and $10 per day thereafter. According to your residential lease agreement, all payments made to the property manager will be credited to late fees, maintenance fees and/or administrative fees prior to being applied to rent.
Who is responsible for maintaining the yard?
Yard maintenance is the responsibility of the tenant unless otherwise stated in your lease contract. Yard maintenance will include cutting, trimming, edging, maintain shrubs and bushes. This also includes watering on a regular basis. If the yard is not maintained you may be responsible for dead grass, trees, shrubs or bushes.
Who is responsible for pest control?
Tenant is responsible to pay for any periodic, preventive, or addition extermination costs desired by tenant, including treatment for bed bugs, unless otherwise required by law.
Why did I receive a 3-day notice?
Rent is due on the first of every month. If rent is not received by the end of your grace period then we issue a 3-day notice.